Design leadership for complex platforms and systems at scale

Enterprise SaaS | Regulated Payments | AI-Enabled Workflows | Global Consumer Platforms

Selected case studies

Turning around a stalled platform consolidation

Delivering $1M annual savings and enabled a new AI model evaluation capability.

Defining a CX modelling system for complex customer conversations

A system that enabled teams to design and test conversational CX workflows, simulating real customer interactions before implementation.

Designing real-time guardrails for fair and compliant interviews

Introduced real-time interview guidance to replace post-interview review, reducing bias and legal risk.

All Case Studies

Work shaped by scale, regulation and real-world constraints

Leading design

I lead design in complex, high-stakes environments, partnering with product and engineering to bring clarity, alignment, and momentum where decisions need to stick.

I’ve led work across enterprise SaaS, regulated platforms, and global consumer products, building teams, setting direction, and establishing operating models that help organisations move forward under ambiguity.

How I Lead

A bit about me

My background spans experience design, product design, and product strategy, and today I work in product and design leadership across SaaS, platforms, and payments. That mix of perspectives has shaped how I work. I care about good judgment, practical decisions, and building things that hold up in the real world.

More About Me